What are the steps to open a file?

In the preceding article, you learned about what a clinical trial entails and the many reasons why you would want to participate in one. In this article, we will explain how to first open a file with us. Opening a file can be done in a few simple steps. 

A first contact is necessary to begin the process. Our receptionists are available to answer any of your questions and they, too, will have questions of their own in order to complete your file. To ensure we are available when you are, our call center is open from Monday to Saturday. Opening hours are available on our site, at the bottom of each page. For this first call, and to complete your file, plan about thirty minutes. 

You can also create your profile online anytime on our website via the Client Portal. You will have to complete a questionnaire, including questions about your health, medical background, lifestyle, and contact information. Once submitted, one of our agents will contact you to finalize your profile. If you miss the call, do not worry, we will send an email letting you know we tried to contact you and that we will try again at a later time. You can also call us back directly in order to speed up the process.

Once your file complete, a medical appointment will be scheduled. During your appointment, a doctor will perform a complete medical exam. For some, this is a rare opportunity and offers its own benefits. It will be at this point that we will let you know if you are eligible to participate in the study. Remember, we are able to provide a medical note should you have had to miss any work.

You also have the opportunity to come to our offices directly to open your file. Our team is always available to welcome future participants during our opening hours, which can be found at the bottom of this page. This service is now being offered as part of our new initiatives to improve our participants’ experience. 

Our team promises to be transparent throughout the process, whether you are collaborating with our receptionists, doctors or nurses. You can share your worries and concerns with us at any time. Our policies revolve around your well-being. Without the participation of our dedicated participants, we wouldn’t be here. Our team always ensures our volunteers’ comfort is top of mind. At Altasciences, we are aware of the misconceptions that revolve around medical studies and are taking the responsibility to demystify these misconceptions.

Once these steps are completed, your file will be active. To recap, you have three options to open a file: by phone, online through our Client Portal, or in person at our clinic. Once the file is complete, a medical appointment will be scheduled and you will be able to participate in a study, should your profile be a good match.

In our next article, we will explain how we determine the amount of compensation a participant receives during a study. Without giving too much away, the reasons are not in-line with popular beliefs!